Master of Business Administration- Mba Semester 1 Mb0038...

Master of Business Administration- MBA Semester 1 MB0038 –Management Process and Organizational Behaviour - 4 Credits (Book ID:B1127) Assignment Set- 1 (60 Marks) Q1. Define emotional intelligence. Explain Goleman’s model of emotional intelligence. Ans: Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. Since1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article Emotional Intelligence, they defined emotional intelligence as, the subset of social intelligence that involves the†¦show more content†¦Generalization is not without advantages (Hilton amp; Hippel, 1996). It is a means of simplifying a complex world, and it permits us to maintain consistency. The problem, of course, is when we inaccurately stereotype. In organizations, we frequently hear comments that represent stereotypes based on gender, age, race, ethnicity, and even weight. From a perceptual standpoint, if people expect to see these stereotypes, that is what they will perceive, whether or not they are accura te.6. First-impression error Individuals place a good deal of importance on first impressions. First impressions are lasting impressions. We tend to remember what we perceive first about a person, and sometimes we are quite reluctant to change our initial impressions. First-impression error means the tendency to form lasting opinions about an individual based on initial perceptions. Primacy effects can be particularly dangerous in interviews, given that we form first impressions quickly and that these impressions may be the basis for long-term employment relationships. Q3. Describe the bases of power. Ans: Power is the ability to make things happen in the way an individual wants, either by self or by the subordinates. The essence of power is control over the behavior of others (French amp; Raven, 1962). Managers derive power from both organizational and individual sources. There two kinds of power – Formal and Informal. Formal Power consists of